Frequently Asked Questions
Frequently Asked Questions
How does MI Online work?
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What is MI Online?
MI Online is the online content provider of Musicians Institute, Inc. Through live lectures and virtual classrooms, MI Online (MIO) provides real-world, artist-driven, and authentic music learning opportunities available to anyone -- from anywhere.
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How do I try a free lesson?
Simply browse to the course page you’re interested in and scroll down to the “Try a free lesson†unit. Click on the video to start your free lesson!
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How do I enroll in a course?
No need to apply. Simply click enroll on our course pages and create your MI Online profile. Once your payment is complete, consider yourself enrolled! All that’s left to do is put a reminder in your calendar of the course start date. We’ll email you a course date reminder and other important info.
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Can I take the course using my mobile phone or tablet?
Yes! You should! Chat works on most mobile devices, but be aware that the live stream will pause if you are asking a question in the chat box. You will have to press play to continue watching the stream.
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Are MI Online courses available for credit?
Not at this time but we’re looking into it. All courses delivered by MI Online are offered as an avocational option for individuals interested in music training and skills development. Courses are not offered for credit and are not applicable toward the attainment of any degree, certificate, or other academic award.
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How do MI Online courses work?
All our courses are 10 weeks. Each week you’ll watch pre-recorded video lessons. You’ll also receive an assignment, which is due before your scheduled Live Lecture. Your Live Lectures are virtual classrooms and your opportunity to engage with, and learn from, your Course Instructor.
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What coursework and assignments do I need to complete?
You'll need to watch pre-recorded video lessons, review coursework and reading materials, and depending on your course complete assignments, assessments, and quizzes.
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Is there a final assignment at the end of the course?
Yes, depending on your course, you’ll be required to complete a final assessment or upload your final assignment.
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Where can I view my progress in the course?
You can view your progress on the Grades tab of your course homepage.
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How long is the course material available for?
You'll have access to your course material up to 1 year after your course ends.
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What kind of internet connection will I need for the course and lectures?
We recommend that you use an internet line with an average speed of 10Mbps. We also recommend that you connect via an Ethernet cable and not Wi-Fi.
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How do Live Lectures work?
Live Lectures are virtual classrooms streamed to your device. During a Live Lecture you’ll join your Instructor and classmates to cover important course material. Your Instructor will teach and guide you on live video and you can interact with them directly via the chat box. Simply follow their instructions to get the most of your lecture.
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How can I participate in the Live Lectures?
You can chat with and engage with your Instructor via the chat box. After all, who doesn't want to learn from a legend?
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What are chat boxes?
Chat boxes are features of our Live Lectures. Here, you can ask your instructor and classmates questions.
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What happens if I miss a Live Lecture?
We understand that our students come from all over the world and learn on different time zones. That's why all of our lectures are recorded and archived within the same week, so that you can log into your course and view any live lectures you missed. Our lectures are archived usually around 48-72 business hours after the lecture. You will receive an Announcement when it becomes available for Replay.
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What is the LMS?
The LMS is your “Learning Management Systemâ€. Think of it as your virtual headquarter for every course. Here, you'll find all of your course information, including videos, quizzes, and coursework. The web URL for MI Online’s LMS is http://online.mi.edu/lms.
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What are Discussions?
Discussions are similar to social media newsfeeds. It's a great way to communicate and connect with your instructor and classmates. Use these to start chats and share news related to your course, to discuss assignments, and to ask and answer your class specific questions.
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How do I add a post to a Discussion?
Log into your MI Online LMS. Select the Discussions tab located at the bottom of the course banner. Here, you can view current posts (called “threadsâ€), reply to a thread, and create a new thread.
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Where can I download my coursework or unit learning documents?
Your course homepage will include a zip folder to download. Click download to access additional coursework for the unit. Please note that not all units will include this folder.
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What are Notifications?
This is where you’ll receive important notifications for your course, such as upcoming Live Lectures, grades, announcements and more. To view your Notifications, click on the bell icon in the top right corner of the LMS.
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What are Announcements?
Announcements contain information about your course and are posted by either your Instructor or the MI Online Support Team. For example, you’ll get an Announcement when a recorded Live Lecture becomes available.
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How can I contact my course instructor?
You can contact your instructor for general questions via the Discussions page. You can find your Discussions tab in your course navigation bar.
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What does “Certification Status: Candidate†mean?
This means you’ll be eligible for a Certificate of Accomplishment if you enroll in a specific course.
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How do I get a Certificate of Accomplishment?
A Certificate of Accomplishment will be awarded to students who achieve a grade of 70% or higher. At the end of your course, you’ll receive an email with a link to download certificate as a PDF.
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What’s the difference between the Dashboard and Courses tabs?
Dashboard: Consider this your personal homepage. Here, you can access recommended courses, your active courses, your profile, your achievements, and your grades. Courses: This is our course catalog. Here, you can access your enrolled courses (Mine) and a complete list of all available courses (Public).
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How are the Live Lectures scheduled?
Live Lectures are scheduled each week for 10 weeks, with their scheduled times displayed inside the weekly Unit. While we try to schedule lectures during times that are convenient for our students all around the world, we realize that not everyone can make these. That's why all of our lectures are recorded and archived within the same week (approximately 48-72 business hours after the lecture), so that you can log into your course and replay the unit's Live Lecture.
Please note that our Live Lecture times are subject to change due to your Instructors' touring schedules or their availability. A member from your course's team will notify you if there are any changes or rescheduled Live Lectures.
Payments
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What currency are payments processed in?
All payments are processed in US dollars.
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Which Payment methods do you accept?
We support payments from Visa, MasterCard, American Express and PayPal.
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Can I use gift credit cards?
Gift-Credit cards are accepted as long as they're affiliated with the traditional Payment methods we accept.
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Is my personal data safe?
All user passwords are encrypted before being stored on our servers. We also implement mandatory SSL encryption.
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How are passwords secured on your servers?
All user passwords are encrypted before being stored on our servers. We also implement mandatory SSL encryption when passwords are authenticated during the login handshake.
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If I've already paid, but change my mind, will I get a refund?
Yes, you can get a refund up to 14 days after paying for a product. Please open a Support Ticket and state the reason for the return.
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How do I update my billing information?
After logging in, click on either your avatar or the gears icon located on the top right of the platform. Then click the Account option from the drop down menu. Once in the Account panel, select Library Pass from the list of available tabs.
The current status of your subscription will be indicated under the Library Pass title. Click the "Update billing information" button to change your details. Make sure you hit "Save" after making any modifications. -
What billing name will show up on my invoice and bank statements?
All payments will be made out to N.L.E. NonLinear Educating.
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What does an example invoice look like?
Click to see an Example Invoice
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How can I rectify billing errors?
For inquiries regarding billing errors, please open a Support Ticket and include as much detail as possible when describing the error.
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I received this error code while processing a transaction. What does it mean?
Please a open a Support Ticket and report the error.
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I missed a sale / promotion. Is it possible to get the discount after the sale has finished.
Promotions run for a limited time and are not valid after their expiry date.
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Can I gift membership access to someone else?
We currently do not support gifting for downloads or subscriptions but we intend to add this feature in the near future.
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Can someone else pay for me?
Sure. If you have the card or PayPal account holder's permission, you can pay with their credit card or PayPal account via our shopping cart.
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Do we save your payment details?
All payments are processed through PayPal's secure payment network. We do not store nor have access to any of our users' payment information.
Account
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I forgot my password. How do I reset it?
From the "Login Page" select the "forgot your password" link below the password field. You'll receive an email at the email address you used to sign up.
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Can I change my login email?
To change your login email, please Open a Support Ticket in the FAQs.
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Can I share my account with friends & family?
No, it's prohibited to share your account or login credentials.
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How many computers can be logged into my account simultaneously?
Only two computers can be logged in at the same time.
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What devices/browsers are supported?
Our platform has been built from the ground up using responsive design and should be accessible using all modern devices and browsers. However for the most reliable experience we recommend using the latest versions of Safari or Chrome.
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How can I access my order history?
After logging in, click on either your avatar or the gears icon located on the top right of the platform. Then Click the Account option from the drop down menu. Then select the Order History tab. Here you'll gain access to your processed orders. Click on the printer icon to print or save a hard copy.
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Can you provide me with invoices?
Yes. After logging in, click on either your avatar or the gears icon located on the top right of the platform. Then Click the Account option from the drop down menu. Then select the Order History tab on your Account Page. Here you'll gain access to your processed orders. Click on the printer icon to print or save a hard copy.
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Who can I contact for further help?
If you're a paying customer and are experiencing Account Related Issues please open a Support Ticket with us and a representative will contact you via our ticketing system to help resolve your issue.
For questions about our service offerings or platform features please contact us using the General Inquiries on the "Contact Us" Page
Platform
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How do I change my profile picture?
After logging in, click on either your avatar or the gears icon located on the top right of the platform. Then Click the Account option from the drop down menu. Select the Edit Profile tab.
From the avatar editor select the "Browse" button. THen the target file from your system.
Note: Your picture must be 256 X 256 pixels in .jpg or .png format only. -
What are the profile picture dimensions?
Your profile/avatar needs to be min. 256 x 256 pixels in .jpg or .png format.
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What does it mean to follow someone?
If you've found someone, either a trainer or a user that you share common interests with, you can follow that person by clicking the follow button under their profile picture on their profile page. See the answer to "How can I find Friends?" for more information on all the ways to find people.
After clicking the follow button that user will be added to the "Following" tally under your profile. If you click the "Following" tally on your profile page you'll be brought to your "My Follows" page which contains a list of all the users and trainers that you're following. You can quickly access each users profile by clicking their name from the list.
On your profile page under the "Profile" tab you'll see a button called "Network Activity". If selected the "Network Activity" pane will display all the Platform activity of the users you're following. Examples include enrolled courses, newly earned achievements, completed quizzes etc. -
What are Notes?
Notes is a handy feature to help you record your thoughts when watching a course so you can review key insights or questions at a later time. Each note includes a timestamp corresponding to the time during video playback when the note was initially generated. Because each note is timed stamped in this way you can very quickly return to the exact time you took the note by simply clicking on it.
Notes must be tagged to either a particular video or course allowing you to course grain the scope of each note. Notes can only be generated only while watching a course. To access the Note panel, while watching a video select the "Note" tab from the right side bar. If the side bar isn't visible, click the left facing red arrow to reveal it. From the Notes tab, select category the note is for, either "This Video" or "This Course", write your note then press the return key to store it.
Notes can be deleted by hovering over the note in the Course list found below and selecting the trash can found by the right margin.
Notes can also be viewed from the course page under the "Notes" tab.
Playback
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What are the video resolutions?
All our videos are delivered in either SD 480 or HD 720 resolution.
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What are the video playback formats?
On desktop, video playback uses Flash by default.
When Flash is not available, HTML5 is used.
On mobile, HTML5 is the default format. -
Is closed captioning available for you videos?
Currently, only some of our videos support closed captioning, we are however working toward having closed captioning support for all videos in our library in the near future.
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What languages are supported?
English is currently the only supported language.
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On average how much data is required to watch a course?
Coursework varies in length and resolution, so data usage will differ. Be sure to check with your mobile provider so you're not exceeding your bandwidth limit.
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Is it possible to mark a course/video as seen or unseen in your profile history?
Yes. To reset your viewing history for a particular course you'll need to select said course from either the Dashboard, or the Enrolled Courses page
Once you've found the course enter its course page by clicking the course Icon.
From the course page click the orange "Resume" button. From here you'll need to find the course outline.
This will either be hidden or on the right or below the video player (depending on your window size).
If the "Course Outline" is visible, scroll to the bottom of the Course Outline to find the "Reset Viewing History" button.
If the Course Outline is not visible make sure to maximize your browser window then click the small right arrow in orange near the top right of your screen. The right tools menu should then appear revealing the "Outline" Tab as an option. If you click the "Reset Viewing History" button, all of your viewing history will be deleted.
There is no way to recover this data so be careful!
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What is Continuous Play?
"Continuous Play" is a feature that's built into our video player that automatically begins playing the next video in a series once the current video finishes playing. It can be enabled from the gears menu found on near the players navigation menu. If enabled, the title "Continuous Play" will appear grey. If disabled, it will appear black.
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Can I make a video play in fullscreen mode?
Yes. All of the videos in our library can be displayed in fullscreen mode. When watching a video, click the furthest icon on the right, denoted by two small arrows pointing to the lower right and top right. This button will toggle on and off full screen mode.
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How can I be sure that I'm watching the highest resolution version of each video?
Our video player automatically determines the best resolution based on your bandwidth. To watch in "High Definition", click on that option in the video bar.
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Is there a low light setting for the video player?
Sure. To activate the low light setting when watching a video, click the "Dim the Lights" option from the gears icon on the video navigation nab on the far right.
Still have questions? Feel free to open a Support Ticket and we'll help you out!