Frequently Asked Questions

Frequently Asked Questions

  • How does MI Online work?

  • What is MI Online?

    MI Online is the online content provider of Musicians Institute, Inc. Through live lectures and virtual classrooms, MI Online (MIO) provides real-world, artist-driven, and authentic music learning opportunities available to anyone -- from anywhere.

  • How do I try a free lesson?

    Simply browse to the course page you’re interested in and scroll down to the “Try a free lesson” unit. Click on the video to start your free lesson!

  • How do I enroll in a course?

    No need to apply. Simply click “Enroll” on our course pages and create your MI Online profile. Once your payment is complete, consider yourself enrolled! All that’s left to do is put a reminder in your calendar of the course start date. We’ll email you a course date reminder and other important info.

  • Can I take the course using my mobile phone or tablet?

    Yes! You should! Chat works on most mobile devices, but be aware that the live stream will pause if you are asking a question in the chat box. You will have to press play to continue watching the stream.

  • Are MI Online courses available for credit?

    Not at this time but we’re looking into it. All courses delivered by MI Online are offered as an avocational option for individuals interested in music training and skills development. Courses are not offered for credit and are not applicable toward the attainment of any degree, certificate, or other academic award.

  • How do MI Online courses work?

    All our courses are 10 weeks. Each week you’ll watch pre-recorded video lessons. You’ll also receive an assignment, which is due before your scheduled Live Lecture. Your Live Lectures are virtual classrooms and your opportunity to engage with, and learn from, your Course Instructor.

  • What coursework and assignments do I need to complete?

    You'll need to watch pre-recorded video lessons, review coursework and reading materials, and depending on your course complete assignments, assessments, and quizzes.

  • Is there a final assignment at the end of the course?

    Yes, depending on your course, you’ll be required to complete a final assessment or upload your final assignment.

  • Where can I view my progress in the course?

    You can view your progress on the Grades tab of your course homepage.

  • How long is the course material available for?

    You'll have access to your course material up to 1 year after your course ends.

  • What kind of internet connection will I need for the course and lectures?

    We recommend that you use an internet line with an average speed of 10Mbps. We also recommend that you connect via an Ethernet cable and not Wi-Fi.

  • How do Live Lectures work?

    Live Lectures are virtual classrooms streamed to your device. During a Live Lecture you’ll join your Instructor and classmates to cover important course material. Your Instructor will teach and guide you on live video and you can interact with them directly via the chat box. Simply follow their instructions to get the most of your lecture.

  • How can I participate in the Live Lectures?

    You can chat with and engage with your Instructor via the chat box. After all, who doesn't want to learn from a legend?

  • What are chat boxes?

    Chat boxes are features of our Live Lectures. Here, you can ask your instructor and classmates questions.

  • What happens if I miss a Live Lecture?

    We understand that our students come from all over the world and learn on different time zones. That's why all of our lectures are recorded and archived within the same week, so that you can log into your course and view any live lectures you missed. Our lectures are archived usually around 48-72 business hours after the lecture. You will receive an Announcement when it becomes available for Replay.

  • What is the LMS?

    The LMS is your “Learning Management System”. Think of it as your virtual headquarter for every course. Here, you'll find all of your course information, including videos, quizzes, and coursework. The web URL for MI Online’s LMS is http://online.mi.edu/lms.

  • What are Discussions?

    Discussions are similar to social media newsfeeds. It's a great way to communicate and connect with your instructor and classmates. Use these to start chats and share news related to your course, to discuss assignments, and to ask and answer your class specific questions.

  • How do I add a post to a Discussion?

    Log into your MI Online LMS. Select the Discussions tab located at the bottom of the course banner. Here, you can view current posts (called “threads”), reply to a thread, and create a new thread.

  • Where can I download my coursework or unit learning documents?

    Your course homepage will include a zip folder to download. Click download to access additional coursework for the unit. Please note that not all units will include this folder.

  • What are Notifications?

    This is where you’ll receive important notifications for your course, such as upcoming Live Lectures, grades, announcements and more. To view your Notifications, click on the bell icon in the top right corner of the LMS.

  • What are Announcements?

    Announcements contain information about your course and are posted by either your Instructor or the MI Online Support Team. For example, you’ll get an Announcement when a recorded Live Lecture becomes available.

  • How can I contact my course instructor?

    You can contact your instructor for general questions via the Discussions page. You can find your Discussions tab in your course navigation bar.

  • What does “Certification Status: Candidate” mean?

    This means you’ll be eligible for a Certificate of Accomplishment if you enroll in a specific course.

  • How do I get a Certificate of Accomplishment?

    A Certificate of Accomplishment will be awarded to students who achieve a grade of 70% or higher. At the end of your course, you’ll receive an email with a link to download certificate as a PDF.

  • What’s the difference between the Dashboard and Courses tabs?

    Dashboard: Consider this your personal homepage. Here, you can access recommended courses, your active courses, your profile, your achievements, and your grades. Courses: This is our course catalog. Here, you can access your enrolled courses (Mine) and a complete list of all available courses (Public).

  • How are the Live Lectures scheduled?

    Live Lectures are scheduled each week for 10 weeks, with their scheduled times displayed inside the weekly Unit. While we try to schedule lectures during times that are convenient for our students all around the world, we realize that not everyone can make these. That's why all of our lectures are recorded and archived within the same week (approximately 48-72 business hours after the lecture), so that you can log into your course and replay the unit's Live Lecture.

    Please note that our Live Lecture times are subject to change due to your Instructors' touring schedules or their availability. A member from your course's team will notify you if there are any changes or rescheduled Live Lectures.

  • Platform

  • How do I change my profile picture?

    First log into your account. On the top left of the page, click on the gear icon to access your settings. Enter "Your Profile Information" and select "Browse". Next, "Select your file" to select a picture from your device. Your picture must be 256 X 256 pixels in .jpg or .png format only.

  • What are the profile picture dimensions?

    Your profile/avatar needs to be min. 256 x 256 pixels in .jpg or .png format.

  • How do I change my privacy settings?

    Log in to your account and click on the gear icon to access the user settings panel. In the settings panel, scroll to the bottom of the page to adjust "Your Privacy Settings".

  • How can I find friends?

    One of the strengths of our platform is its focus on community building and sharing. There are a multitude of ways to connect with other users but the simplest way to find a user that you know is to leverage the unified search field located on the left navigation bar denoted by the words "search". Unified search will query our Course database, list of trainers as well as regular users. Both Trainers and Users can be followed.

    Another way to find friends is to review the Achievement Leaderboard, which is located under your personal profile page, which is accessible by clicking your profile name on the top left of the platform, then clicking on the Achievements Tab, on the right middle of the page.

  • What does it mean to follow someone?

    If you've found someone, either a trainer or a user that you share common interests with, you can follow that person by clicking the follow button under their profile picture on their profile page. See the answer to "How can I find Friends?" for more information on all the ways to find people.

    After clicking the follow button that user will be added to the "Following" tally under your profile. If you click the "Following" tally on your profile page you'll be brought to your "My Follows" page which contains a list of all the users and trainers that you're following. You can quickly access each users profile by clicking their name from the list.

    On your profile page under the "Profile" tab you'll see a button called "Network Activity". If selected the "Network Activity" pane will display all the Platform activity of the users you're following. Examples include enrolled courses, newly earned achievements, completed quizzes etc.

  • What are Notes?

    Notes is a handy feature to help you record your thoughts when watching a course so you can review key insights or questions at a later time. Each note includes a timestamp corresponding to the time during video playback when the note was initially generated. Because each note is timed stamped in this way you can very quickly return to the exact time you took the note by simply clicking on it.

    Notes must be tagged to either a particular video or course allowing you to course grain the scope of each note. Notes can only be generated only while watching a course. To access the Note panel, while watching a video select the "Note" tab from the right side bar. If the side bar isn't visible, click the left facing red arrow to reveal it. From the Notes tab, select category the note is for, either "This Video" or "This Course", write your note then press the return key to store it.

    Notes can be deleted by hovering over the note in the Course list found below and selecting the trash can found by the right margin.

    Notes can also be viewed from the course page under the "Notes" tab.

  • What are Classrooms?

    A classroom is a place where an instructor can guide a set of users through a selection of courses as exercises. An instructor can review their student's progress, make global announcements, recommend supplementary videos and moderate discussions.

    You'll need to be invited into a course by an instructor before you can join one. When invited you'll receive notification from the notifications panel denoted by a bell icon on the dashboard page.

    Once you've joined a classroom it will be added to the My Classrooms list on the right navigation panel.

  • Playback

  • What are the video resolutions?

    All our videos are delivered in either SD 480 or HD 720 resolution.

  • What are the video playback formats?

    On desktop, video playback uses Flash by default.
    When Flash is not available, HTML5 is used.
    On mobile, HTML5 is the default format.

  • Is closed captioning available for you videos?

    Currently, only some of our videos support closed captioning, we are however working toward having closed captioning support for all videos in our library in the near future.

  • What languages are supported?

    English is currently the only supported language.

  • On average how much data is required to watch a course?

    Coursework varies in length and resolution, so data usage will differ. Be sure to check with your mobile provider so you're not exceeding your bandwidth limit.

  • Is it possible to mark a course/video as seen or unseen in your profile history?

    Yes. To reset your viewing history for a particular course you'll need to select said course from either the Dashboard, or the Enrolled Courses page

    Once you've found the course enter its course page by clicking the course Icon.

    From the course page click the orange "Resume" button. From here you'll need to find the course outline.

    This will either be hidden or on the right or below the video player (depending on your window size).

    If the "Course Outline" is visible, scroll to the bottom of the Course Outline to find the "Reset Viewing History" button.

    If the Course Outline is not visible make sure to maximize your browser window then click the small right arrow in orange near the top right of your screen. The right tools menu should then appear revealing the "Outline" Tab as an option. If you click the "Reset Viewing History" button, all of your viewing history will be deleted.

    There is no way to recover this data so be careful!

  • What is Continuous Play?

    "Continuous Play" is a feature that's built into our video player that automatically begins playing the next video in a series once the current video finishes playing. It can be enabled from the gears menu found on near the players navigation menu. If enabled, the title "Continuous Play" will appear grey. If disabled, it will appear black.

  • Can I make a video play in fullscreen mode?

    Yes. All of the videos in our library can be displayed in fullscreen mode. When watching a video, click the furthest icon on the right, denoted by two small arrows pointing to the lower right and top right. This button will toggle on and off full screen mode.

  • How can I be sure that I'm watching the highest resolution version of each video?

    Our video player automatically determines the best resolution based on your bandwidth. To watch in "High Definition", click on that option in the video bar.

  • Is there a low light setting for the video player?

    Sure. To activate the low light setting when watching a video, click the "Dim the Lights" option from the gears icon on the video navigation nab on the far right.

  • Happy Holidays

    Our support team is currently on holidays, and office staff will be limited between December 21st, 2019 and January 1st, 2020.
    Response time may take longer than 24 hours.

  • Need support?

    If you need support with your account, you can submit a ticket through our support system! We will respond to all support requests within 72 hours (during our regular business hours).

  • Have a general question?

    If you have a general question, feel free to use out contact form and we'll get back to you as soon as we can with a response.

    Contact General Inquiries
  • Office Hours

    Monday - Friday9:00am - 5:00pm PTVancouver, Canada

Still have questions? Feel free to open a Support Ticket and we'll help you out!